Cancellation Policy
Cancellation Policy
Last updated: 30 October 2026
I understand that plans can change and that sometimes unexpected things happen. If you need to cancel or rearrange an appointment, I simply ask that you give me as much notice as possible.
As I work independently and appointment availability is limited, late cancellations can be difficult to fill, particularly during evenings and weekends.
My cancellation policy is outlined below.
1. Giving notice
I require a minimum of 48 hours’ notice if you need to cancel or rearrange your appointment.
If you need to make a change, please contact me by email or message as soon as possible.
2. Cancellations with more than 48 hours’ notice
If you cancel or rearrange your appointment with at least 48 hours’ notice, your deposit can be transferred to a new appointment or refunded.
3. Cancellations within 48 hours
For cancellations made with less than 48 hours’ notice, deposits are non-refundable.
I appreciate that illness and unexpected circumstances can arise. If you’re unwell, please let me know as soon as possible rather than attending when you shouldn’t.
4. Cancellations within 24 hours
For cancellations made less than 24 hours before your appointment, where I am unable to refill the appointment, the full appointment fee may be charged.
Any deposit already paid will be deducted from the amount due.
This reflects the difficulty of filling appointments at very short notice and the time reserved specifically for you.
5. Missed appointments
If you don’t attend your appointment without contacting me, the full appointment fee may be charged.
6. Late arrival
Please arrive on time for your appointment.
If you arrive late, I may need to shorten your treatment to avoid affecting other clients. The original appointment fee will still apply.
7. If I need to cancel
Occasionally, circumstances may mean that I need to rearrange or cancel an appointment.
If this happens, I’ll contact you as soon as possible and offer an alternative appointment or a full refund of any payment made.
8. Thank you for understanding
Thank you for respecting my time and the time I’ve reserved for you.
As an independent therapist, keeping appointments running smoothly allows me to give each client the time and attention they deserve.
If you have any questions about this policy, please get in touch: